Refund policy

Return & Refund Policy

Effective Date: 8 July 2026

At Rawayat Organics, your satisfaction is our priority. We strive to provide high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if your product meets the following conditions:

The return request is made within 2 DAYS of receiving your order.
The product is unused, unopened, and in its original packaging.
The product is in the same condition as it was delivered.
You have proof of purchase, such as your order confirmation or receipt.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Return Timeframe

Return requests must be submitted within 2 DAYS from the date your order is delivered.

Requests received after this period may not be eligible for a return or refund.

3. How to Request a Return

To start a return, please contact our customer support with the following information:

Order Number
Full Name
Reason for Return
Photos of the product (if damaged, defective, or incorrect)

Please contact us at:

Email: [EMAIL ADDRESS]

Our support team will review your request and provide return instructions.

4. Refund Process

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

Your refund will be processed within 10-14 days.
Refunds will be issued using the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.

Please note that your bank or payment provider may require additional time to process the refund.

5. Exchange Options

If you receive the wrong product or a defective item, we are happy to offer an exchange, subject to product availability.

If the requested replacement is unavailable, you may choose between:

A refund (where applicable)
An alternative product of equal value (subject to availability)

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 2 DAYS of delivery.

Please include:

Your Order Number
Clear photographs of the product and packaging
A brief description of the issue

Once verified, we will arrange a replacement, exchange, or refund as appropriate.

7. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

Opened or used hair care products
Products with broken or missing seals
Gift cards (if applicable)
Promotional or complimentary items
Clearance or final sale items (if applicable)

8. Return Shipping Costs

If the return is due to:

A damaged product
A defective product
An incorrect item sent by us

[STORE NAME] will cover the return shipping costs where applicable.

If the return is for any other reason, the customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking.

9. Cancellations

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Rawayat organics