Terms of service

Terms of Service

Effective Date: 9 July 2026

Welcome to Rawayat Organics. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Account Terms

If you create an account with [STORE NAME], you agree to:

  • Provide accurate, complete, and current information.

  • Keep your login credentials confidential.

  • Notify us immediately of any unauthorized use of your account.

  • Accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful purposes.

3. Pricing and Payment

  • All prices displayed on our website are listed in the applicable currency unless otherwise stated.

  • Prices are subject to change without prior notice.

  • We reserve the right to correct pricing errors at any time.

  • Payment must be completed using one of the payment methods offered at checkout.

  • For Cash on Delivery (COD) orders, payment must be made in full upon delivery.

  • Taxes, shipping charges, or other applicable fees will be displayed during checkout where applicable.

4. Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colors may vary slightly depending on your device or screen settings.

  • Packaging may occasionally differ from the images shown.

  • Minor variations in natural products may occur due to the use of botanical ingredients.

We reserve the right to update product information without prior notice.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Request additional information before processing an order.

If your order is cancelled after payment has been received, an applicable refund will be processed in accordance with our Refund Policy.

6. Shipping and Delivery

We aim to dispatch orders within 1-2 days after order confirmation.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Public holidays

  • Weather conditions

  • Remote delivery locations

  • Circumstances beyond our reasonable control

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

7. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

Generally:

  • Products must be returned unused, unopened, and in their original packaging unless they are damaged or defective upon arrival.

  • Requests for returns or refunds should be submitted within the period specified in our Return and Refund Policy.

  • Refunds, where approved, will be processed using the original payment method whenever possible.

Certain products may not be eligible for return due to hygiene, safety, or other applicable reasons.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Images

  • Graphics

  • Text

  • Videos

  • Website design

is the property of Rawayat Organics or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software or harmful code.

  • Interfere with the operation or security of the website.

  • Misrepresent your identity or provide false information.

  • Infringe upon the intellectual property rights of others.

  • Use automated tools to scrape or collect website data without authorization.

Violation of these Terms may result in suspension or termination of access to our website.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Rawayat Organics, its owners, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, products, or services.

Our total liability for any claim relating to an order or product shall not exceed the amount paid by you for that order, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We may revise these Terms from time to time.

Any updates will become effective upon posting the revised Terms on our website. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Rawayat organics

Email: [EMAIL ADDRESS]

Phone: 0322 8643455

Whatsapp: 0322 8643455

Instagram: @rawayatorganics

We are committed to resolving your concerns promptly and providing the best possible customer service.